Operations Manager Commercial Cleaning, Appleton/Fox Valley Area

Location: Appleton, WI

Department: Madison

Type: Full Time

Min. Experience: Manager/Supervisor

A successful Operations Manager has the skills and experience required to help lead and develop growth of our business in the Appleton/Greater Fox Valley area in Wisconsin. 

Industry experience or some equivalent required. Successful candidates are those with commercial cleaning management experience who truly have a customer service mentality with the inner drive to lead people.  

The ideal candidate for Operations Manager must:

  • have a proven record of industry experience in commercial cleaning or some equivalent
  • be a "driver" who is self motivated
  • be experienced in managing people 
  • have the skill to work smart and hard
  • have a commitment to excellence with a flexibility with people and tasks
  • have an ability to treat every employee and customer with respect and dignity
  • have an appreciation and respect for the many cultures represented in our employees
  • have an ability to interact well with customers
  • be someone who likes people and who cares for and motivates their employees toward excellence

Approximate schedule is normally between 9 am-7 pm {though the hours tend to go later rather than earlier as needed}, Monday through Friday with some weekend coverage. 

Duties include:

Manage daily cleaning operations- the position will function as an Operations manager, planning, coordinating, deploying resources, troubleshooting problems, managing budgets, training and developing field managers and supervisors; as needed, filling in for managers, supervisors or cleaners, delivering supplies and equipment, assisting with start-ups, etc.

Customer relations- maintain customer confidence, complete customer relations visits, respond to requests and concerns, provide new pricing, etc.

Employee relations- maintain a positive employee culture, ensure training and proper tools and resources are available, respond to employee questions and concerns, and complete employee relations activities such as meetings, parties, incentives, etc.

New Sales- working with Sales Department, complete cold calls, perform walk-throughs and complete and present proposals; various other networking or sales-related research and functions

Recruitment- Work with Recruiters to hire, develop and retain key employees.

Finances/Administration- responsible for labor budgets and labor efficiency, overhead budgets and efficiency and various administrative and reporting requirements.


Outside of having to deal with a wide variety of people and personalities, a major challenge for our managers is handling the physicality of the job.  This is a "hands on" management position that will require some cleaning, especially when training office cleaners. 

Since our office cleaners must be able be able to perform continuous physical activity at a reasonably fast pace, including walking, standing, bending, reaching and lifting and carrying (up to 40 pounds), our manager must be prepared to do the same. Typical cleaning duties include trash removal, dusting, spray-cleaning, vacuuming (using back-pack style vacuums), mopping and cleaning of restrooms.

Commissions and bonuses will be available for labor and other budgetary performance, sales, and recruitment efforts.  We offer benefits on the first of the month following 60 days of full-time employment.

Benefits include:

  • access to group health insurance [UW health network]
  • dental insurance
  • vision insurance
  • paid vacation and holidays
  • paid sick days
  • The Legal Shield/Pre-paid Legal

The job does require some minimum qualifications:

  • Valid Driver License with a driving record that is insurable by business insurance standards
  • Criminal background checks
  • Ability to lift up to 50 lbs


Why work at EC?

At Environment Control of Wisconsin, Inc we work hard to be the best company in our industry and the leading company in our national organization. We carry out our daily work with passion, integrity and compassion.  We realize our jobs are not easy, but they provide a significant challenge and a rewarding experience to those thrive from challenge.

Commercial cleaning as an industry provides a lot of stability and long-term growth potential. We hope you will consider joining us. We are owned and operated by Tom Hanson, President and Melody Hanson, Director of Recruitment & Outreach. Our company has been in the industry since 1972 and has a proven record of stability. The right candidate will be able to grow this branch and the opportunities are unlimited.

We are building a company that cares about people and is made up of a diverse family of more than 410 people from all walks of life. We know that our employee's diversity of cultures, religions and nations makes us a strong and an exceptional company.

We value each employee and are looking for people to join our team who like the idea of hard work and fair pay. We believe that our success as a company depends on two things our employee’s job satisfaction from cleaners to management, as well as happy customers. We encourage, support and train our employees well, in order to accomplish the task of providing excellent service to our customers.

Our promise to our employees is to provide:

  • Honest and fair treatment by management and coworkers.
  • Sufficient training and support throughout your first few weeks and ongoing.
  • All the materials required for you to do a good job.
  • A raise program that has specific and tangible ways to grow your wage.
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